Frequently asked questions
How can I track my order?
After your order is shipped, the system will send an email with the tracking number to your registered email address. Log in to your account and go to the "My Orders" page to view the shipping status in real time, or enter the tracking number through the order tracking link at the top of the website.
Can I change my order details?
Before the order is shipped, you can contact customer service to modify the product style, size, or delivery address. Changes cannot be made once the package has been dispatched; please request a replacement after receiving it.
Can I cancel my order?
For orders not shipped, contact customer service to cancel them completely and receive a full refund. Orders that have been packed and shipped cannot be canceled; they must be signed for before returning. Wholesale and custom orders cannot be canceled after placement.
When will my order be shipped?
The package will be packed and shipped within 1–3 business days after successful payment. Orders are not processed on weekends or U.S. and Canadian public holidays. You will receive an email notification as soon as the tracking number is generated.
Why did I not receive my full order?
Some multi-item orders are shipped in separate packages. Check your email to confirm if any packages have been shipped separately. If an item is missing, contact customer service with the order number and a photo of the package for free replacement.
Does the price include taxes?
Do not contain
Are there any discount codes available?
YES
How much is the shipping fee?
Free
Do you offer international shipping?
Yes
How long does delivery take?
Standard domestic delivery in the United States: 7–15 business days; in Canada: 8–18 business days
Returns & Exchanges
退回 or exchange signed items within 30 days; requests beyond this period will not be accepted. Products are intimate beauty accessories that have been opened and used, feature personal designs you dislike, or contain incorrect sizes. Full refunds without reason are not permitted—only product exchanges are allowed (buyer bears round-trip shipping costs).
How can I request a return?
Add a Live Chat option at the bottom of the online chat page for instant requests. Buyers can submit order details directly, and customer service will register the request immediately. Follow-up instructions for returns will be sent via email.
What is your return policy?
The request must be submitted within 30 days of receipt. Returning a package without RMA authorization will result in warehouse rejection and no refund or exchange processing.
How can I exchange an item?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do I need to pay for return shipping?
Yes
How do I create an account?
Click the "Register" button at the top of the page, enter your name, email address, and set a login password to complete registration. You can also create an account on the order checkout page for easy order tracking later.
What should I do if I forget my password?
On the login page, click "Forgot Password", enter your registered email address, and the system will send a reset link to your email. Click the link to set a new password.
How can I update my personal information?
How to update my personal information? After logging in to your account, click "My Account" at the top of the page to access your profile. You can modify your name, email address, delivery address, contact number, and other details. Once completed, click Save.
How can I check my order history?
Log in to your account and go to the "My Account-My Orders" page to view all historical orders, shipping tracking numbers, order dates, and product details online.
How do I choose the right size?
Each wearable nail product's detail page includes size reference images and measurement instructions. First, measure your nail width with a soft ruler and select the corresponding size from the chart. The set contains nail plates in XS, S, M, and L sizes, with size M being suitable for most users. If you choose the wrong size, contact customer service to request a replacement.
What materials are used in your products?
The main body of the wearable device is constructed from eco-friendly ABS resin, which exhibits high toughness and resistance to fracture; the gel adhesive is imported seamless waterproof adhesive; the tattoo patch utilizes waterproof, environmentally friendly ink; the false eyelashes are made of soft synthetic fibers that are skin-friendly and non-irritating.
Where can I find detailed product information?
Click any product cover image to enter the item details page, which contains all detailed information including materials, dimensions, wearing instructions, accessories, actual photos, and usage precautions.
How many color options are available for your products?
Each wearable armor design offers multiple base colors, diamond embellishments, and pattern color combinations. The store introduces dozens of new color schemes monthly; you can filter all styles by style or color scheme on the Collections page.
When will out-of-stock items be restocked?
If the item is out of stock, we will replenish it.
Discounts & Promotions
Subscribe to our email newsletter for exclusive new customer discounts; the store regularly offers limited-time promotions on Instagram and TikTok, and these discounts can be applied directly on checkout pages.
How do I use a discount code?
Each order can only use one discount code; discounts cannot be combined. The free shipping offer can be used together with a single discount code.
Do you offer membership discounts?
Our store has a membership points system. Register an account and place orders to earn points, which can be redeemed for no-threshold coupons. The higher your tier, the greater the exclusive discounts available to members.
How can I get discount updates?
Subscribe to the email newsletter at the bottom of the website or follow our official TikTok/Instagram accounts to receive all promotional updates—including new events, limited-time discounts, and clearance deals—instantly.
Do you support bulk purchases?
Supports bulk group purchasing and wholesale. For large orders, contact customer service to negotiate exclusive wholesale prices, customized packaging, and logo services. Bulk orders qualify for additional group purchase discounts.
Can I request a repair?
Bracelets, false eyelashes, and tattoo patches are single-use beauty products with no repair service. If you receive a damaged or defective item, we will replace it for you or issue a refund without repairs.
Do you offer a warranty service?
Beauty and decorative accessories do not come with a long-term warranty; we only guarantee that the product is in perfect condition upon delivery. Quality issues related to manufacturing can be returned or exchanged within 30 days of receipt, but no returns or exchanges will be accepted after this period.